Our mission is to craft Top 9 Allergen-Free snacks that are safe for all, while balancing both nutrition and taste, so you can indulge without the guilt. Garnish makes incorporating more plants into your diet simple and delicious, helping transition the world towards a more sustainable tomorrow.
FREQUENTLY ASKED QUESTIONS
GENERAL
WHY EAT GARNISH?
WHY DO YOU USE PLASTIC CONTAINERS?
As a company, we believe it is our obligation to continually reevaluate our impact on the environment from ingredient procurement, to our production, to the materials we use for our products. We chose our current container because we believe it is the best option for both our customers and the planet, at this time.
Our containers are made from PET plastic, which is 100% recyclable, and the most widely recycled plastic in the world. PET plastic is accepted in almost all curbside recycling programs. You can also deposit PET plastic bottles at container deposit depots, click HERE to view your local recycling options. Please rinse and recycle or reuse your containers!
The alternative to plastic is glass, which is also a great recyclable option. However, glass is roughly 7 times heavier than plastic at the same volume, meaning it results in greater carbon emissions during transportation, as well as uses more natural resources during production as compared to PET plastic.
CAN I RETURN MY ORDER?
Here at Garnish, we take the quality and safety of our products very seriously, and we can't risk compromising that by accepting returns on food items. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out. We're always here to help.
WHERE IS MY ORDER? WHY IS IT TAKING SO LONG TO SHIP TO ME?
As a small team we do our best to ship your product out ASAP! With that said all orders are normally processed within 2-5 business days (excluding holidays) after receiving your order confirmation email. You will receive an email when your order is fulfilled with tracking information. After that, depending on what carrier has your package and where its being shipped to, it could take anywhere from 2-7 business days do be delivered.
MY ORDER SAYS IT WAS DELIVERED BUT I DO NOT SEE IT.
We see this often with USPS shipments. Typically, it will arrive in the next day or two. If you do not receive it in the next few days, please contact us.
Yes! Our products are made in a dedicated TOP 9 ALLERGEN FREE facility, including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, sesame and soy. In our manufacturing plants, we implement rigorous quality and sanitation measures, demonstrating our commitment to maintaining a cross-contamination-free facility.
Our manufacturing operations are carried out in-house right here at our Livingston, NJ facility, ensuring that we have complete control over every aspect of our processes.
All of our products are produced exclusively in a dedicated facility where peanuts, tree nuts, wheat, gluten, soy, dairy, egg, sesame, fish, and shellfish are strictly prohibited.
WHAT IS SEED+OAT BUTTER?
Seed+Oat Butter is a Top 9 Allergen-Free spread making it the most health-focused and allergy-inclusive alternative to peanut, nut, and seed butters. Made from superseeds and oats, Seed+Oat Butter is perfect as a spread, a dip, or drizzled over almost anything.
Enjoy it by itself with a spoon or use it as an ingredient in your favorite recipes, whether you're baking, blending smoothies, garnishing your morning yogurt or oatmeal, or topping off your late night ice cream craving. The best part of all- it's healthy! Packed with essential nutrients and plant-based protein in every serving, you really can't go wrong!
WHAT IS SEED+OAT BUTTER MADE FROM?
Seed+Oat Butter is made from 12 simple and all organic ingredients! Hemp seeds, oats, flax seeds, chia seeds, maple syrup, highly refined coconut oil (allergen free), avocado oil, Himalayan pink salt, cinnamon, nutmeg, cardamom, and rosemary extract.
IS SEED+OAT BUTTER PROCESSED IN AN ALLERGEN FREE FACILITY?
Yes! Our products are made in a dedicated TOP 9 ALLERGEN FREE facility, including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, sesame and soy. We have rigorous quality and sanitation standards and controls in effort to maintain a cross-contamination-free facility.
Our products are manufactured and packed in our own private facility in Livingston, NJ allowing us to maintain complete control over every aspect of our process.
All of our products are produced exclusively in a dedicated facility where peanuts, tree nuts, wheat, gluten, soy, dairy, egg, sesame, fish, and shellfish are strictly prohibited.
WHAT OTHER MEASURES DO YOU TAKE TO PREVENT FROM POTENTIAL CROSS-CONTAMINATION FROM ALLERGENS?
We're committed to excellence in every aspect. Our goal is simple: to create products that are both delicious and completely safe for you and your loved ones, especially those with dietary sensitivities and restrictions.
To ensure this, we're constantly evolving our Allergen Management Program, which is at the heart of our approach. We maintain strict internal guidelines when it comes to partnering with ingredient suppliers. We not only aim to work directly with farms and facilities that prioritize allergen safety, but also perform regular diligence on upstream vendor supply chains and carefully review their processes to ensure they continue to meet our standards with respect to their Allergen Control programs.
Finally our Seed+Oat Butter is regularly tested by independent third-party laboratories to ensure it meets our Top 9 Allergen-Free standards.
Our journey is fueled by passion and care, and our mission is clear: to create food that you can enjoy without worry. If you have a severe allergy and still have questions, please do not hesitate to reach out to hello@oatsbygarnish.com.
HOW IS IT TOP 9 ALLERGEN FREE IF COCONUT OIL IS AN INGREDIENT?
We take food safety very seriously. We follow the guidelines set forth by the FDA pursuant to the United States Federal Food, Drug, and Cosmetic Act and its subsequent amending statutes codified into Title 21 Chapter 9 of the United States Code including The Food Allergen Labeling and Consumer Protection Act of 2004 (FALCPA), which defines the term “major food allergen.” FALCPA requires that foods or ingredients containing a “major food allergen” be specifically labeled with the name of the allergen source. Under FALCPA, a "major food allergen" is one of nine foods or food groups (milk, eggs, fish, Crustacean shellfish, tree nuts (inc. coconut), wheat, peanuts, soybeans, and sesame) or an ingredient that contains protein derived from one of the nine; however, "major food allergen" does not include a highly refined oil derived from one of the nine foods or food groups or any ingredient derived from such an oil.
We specifically use a highly refined coconut oil in our Seed+Oat Butter.
If you have an allergy to coconut or coconut oil, it is always best to consult with your doctor about whether you should avoid foods containing highly refined coconut oil.
WHAT IS ROSEMARY EXTRACT?
Our rosemary extract is all natural organic and vegan. Rosemary extract is used for freshness, we incorporate a minimal quantity that you cannot taste but it acts as a natural preservative!
MY JAR HAS A LAYER OF OIL AT THE TOP. WHAT SHOULD I DO?
Separation is completely normal with natural spreads and butters such as ours, do not worry! You may even notice a greenish hue which comes from our fresh avocado oil. To get your Seed+Oat Butter back to the perfect consistency, follow these simple steps:
Step 1: Close the lid tightly and shake it as much as you can in all directions! (You can skip this step if you're not in the mood to shake something)
Step 2: Set the jar down and gently remove the lid (and seal, if not done so already).
Step 3: Use a butter knife or a spoon to get down to the bottom of the jar and gently stir until the oil is fully incorporated
WHAT IS THE SHELF LIFE OF SEED+OAT BUTTER? DOES THE SEED+OAT BUTTER NEED TO BE REFRIGERATED?
Seed+oat butter has a shelf life of 6 months from the date of manufacture, as indicated by the best buy date on the jar. It's best to consume the product within a month of opening. Store Seed+oat at room temp for that oh-so-perfect drizzly texture, or keep it cool in the fridge for a dough-like consistency. Don't forget to give it a little stir before refrigerating!
WHAT ARE THE INGREDIENTS AND NUTRITIONAL INFORMATION FOR SEED+OAT BUTTER?
Select on the photo of the product to see the description, ingredients and nutritional information!
IS SEED+OAT BUTTER MADE WITH GLYPHOSATE FREE OATS?
Yes! Every batch of our oats is tested and are Glyphosate Residue Free, NON-GMO, Organic and Certified Gluten Free.
IS SEED+OAT BUTTER MADE WITH GLUTEN-FREE OATS?
Yes, our oats are verified gluten free! They are sourced from a manufacturer that has a robust allergen and gluten program in place so those with gluten-intolerance and celiac's disease can consume with confidence! The following is true about our oats manufacturer:
- Their product line is completely Gluten Free. They do not offer gluten-containing grains, which are defined as wheat (e.g., durum, spelt, kamut, emmer, einkorn), rye, barley, or their cross-bred hybrids such as triticale.
- Each and every incoming lot is tested by a 3rd party laboratory for the presence of gluten to verify that cross-contact has not occurred in the field or at earlier processing steps.
- The FDA has established a gluten limit of less than 20 parts per million (ppm) for foods that carry the gluten-free label. Edison Grainery threshold is <10 ppms and test results average <5pps.
- Their rolled oats meet or exceed that standard and carry the “Verified Gluten Free” logo.
WHY DID MY SEED+OAT BUTTER COME THICKER THAN I SAW IN PHOTOS? WHAT SHOULD I DO?
Seed+Oat Butter contains coconut oil, which solidifies at colder temperatures.
Do not worry! The oils should naturally start to loosen, and "melt" once placed in your cabinet for a few hours!
To expedite the process, we recommend submerging the jar in-- or running the jar under-- warm water with the lid tightly closed for a few minutes. It'll then turn back to a drizzly consistency!
MOST QUESTIONS ARE ANSWERED IN OUR FAQ. STILL HAVE A QUESTION?